| At Knoxfield Florist
our aim is to exceed our customer's
expectations. We want happy customers.
However, in the unlikely event that you
experience any concerns with your order,
please email us and we will contact you
immediately. In order for this process
to be effective we must receive
notification within 24 hours after
delivery.
Delivery Australia Wide:
Same day delivery is
available Monday to Friday for orders
received before 3PM (EST) and Saturday
before 1PM (EST). Some exceptions may
occur if delivery is outside our local
delivery area. To ensure same day
delivery it is best to place your order
the day before or before 1PM (EST) the
day delivery is required. Please Note:
Delivery to remote
country areas may incur a delay of up to
two days.
Deliveries are not available on Sundays
or Public Holidays. These orders will be
delivered the day before or after the
requested date.
Delivery
International:
Please
Contact Us us for delivery
outside of Australia or alternatively
call us on (03) 9763 7852. Same day
delivery is unavailable to other
countries due to the time
zone variations.
For orders placed
before 1PM (EST), please allow one day
for delivery, excluding weekends and
Public Holidays.
Deliveries to remote
countries and Country areas may incur a
delay of up to two days.
Order
Confirmations:
After placing an
order, you will receive an online
notification confirming your order. If
we have any difficulties with your
order, we will contact you via email
with an explanation or to request more
information.
Method of Payment:
All prices are
displayed in Australian Dollars ($AUD)
and are inclusive of GST. We accept the
following major credit cards;
Visa
MasterCard
Bankcard
American Express
Diners Club
Price Selections:
An alternative pricing
range is available for each flower and
gift basket selection.
1. The price shown
(similar to picture)
2. Deluxe (enhanced
version of picture shown)
3. Balloon (adds a
helium Balloon to the arrangement)
4. Chocolate (adds a
box of chocolates to the arrangement)
5. Wine (adds a bottle
of wine to the arrangement)
Substitutions:
As we are in a
seasonal industry, if particular
flowers, containers or products are
unavailable, we reserve the right to
substitute products of equivalent or
greater value. In all cases, our utmost
care and attention will be given to your
order to ensure that it is as close as
possible to your requested choice. |